FAQs

Tell me about your sugar cookies.

Our soft and delicious sugar cookies are over 3/8" thick. They are slightly less sweet and strike a perfect balance in taste and texture when paired with royal icing. Our cookies are created using the best and freshest ingredients available: flour, butter, sugar, eggs, real vanilla extract, baking powder, and salt. Our royal icing is also made from scratch, using powdered sugar, meringue powder, water, and FDA-approved food coloring that is deep and consistent for beautiful results. Any embellishments that we may use (glitter, metallic gold/silver, sugar beads, food markers, etc.) are edible and FDA-approved.

How much do you charge for your cookies? Do you have a minimum order?

Custom orders start at $75 per dozen; logo and character cookies start at $90 per dozen. There is a two dozen minimum for custom orders (all cookies need to be within the same design theme/occasion). Pricing depends on the variety of designs and/or colors, inclusion of hand/metallic painting, the use of embellishments, and overall complexity.

Sets available in our shop are priced as noted.

Do your cookies contain nuts? What other potential food allergens should I be aware of?

Our cookies do not contain nuts. However, they are made in a kitchen where peanuts, tree nuts, and soy are used. Our cookies do contain wheat and dairy ingredients.

How are cookies packaged?

Cookies are individually packaged in a food-safe cellophane bag and heat sealed to maximize freshness.

How long do the cookies stay fresh? How do I store them?

Our cookies will stay tasty for at least two weeks from when they are picked up/shipped, as long as they remain in their sealed bags.

Storing them indoors at room temperature is ideal; refrigeration is not recommended. Keep away from heat and/or direct sunlight. Exposure to prolonged heat (e.g. in a car on a warm day) may cause the icing to stick to the bag and ruin the finish; UV rays will make deeper colors look blotchy and/or faded. Despite any changes in appearance, the cookies will still be delicious!

Freeze extras in their sealed bags and in an airtight container. When you are ready to enjoy them, simply defrost at room temperature (in their bag) or unwrap and lightly warm in a toaster oven!

For your reference, a handy cookie care card is included with each order.

When should I order my cookies?

Lead time is currently THREE weeks. For larger orders (8+ dozen), please reach out at least a month ahead of your event.

How are cookies packaged for delivery?

Cookies for local pickups are packaged in a kraft paper bakery box for easy recycling.

Shipped cookies are bubble wrapped and double-boxed so they can better withstand rough handling by USPS.

Oh, no! I made a mistake with the shipping address and my cookies didn't arrive!

Oops! Unfortunately, we cannot be responsible for delays or missing packages because the ship-to address was entered incorrectly (either because of typos, missing information, or because it was intended to be sent somewhere else). Cookies are shipped to the address on your order as it was entered at the time it was received, even if you include another address in the order notes.

Do you accept advance orders?

Advance orders are accepted and appreciated! We have found that some customers who place their order too far ahead of their event end up changing the design details, so we would suggest completing orders no more than 3 months in advance. We are always happy to begin discussing ideas before then!

Do you offer discounts for large orders?

Each cookie created is lovingly baked, decorated, and packaged by hand. There are no economies of scale for this kind of craft, so we do not offer discounts for large orders — more cookies simply take more time to make. Thank you for understanding and valuing the time it takes to create beautiful cookies, just for you!